Privacy Policy

A. Information You Provide

When you create an account, request a demo, contact us, submit forms, communicate with us, or otherwise use our Services, we may collect:

• Name
• Email address
• Phone number
• Company or healthcare facility name
• Job title
• Account credentials
• Billing information
• Customer support communications
• Information you choose to provide

B. Information Collected Automatically

When you access or use our Services, we may automatically collect information including:

• IP address
• Browser type
• Operating system
• Device type
• Device identifiers
• App version
• Pages or screens viewed
• Features used
• Date and time of access
• Referring website
• Approximate location (city/state)
• Log files
• Diagnostic information
• Crash reports
• Performance and usage analytics

C. Information Processed Through the Services

Depending on how our customers configure the Services, we may process information necessary to provide our products and features, including:

• Voice calls
• Call recordings
• Call transcripts
• AI-generated summaries
• Call metadata
• Caller verification information
• Workflow requests
• Customer-provided configuration data
• Operational notifications

Where required by law or contract, such information is processed pursuant to applicable Business Associate Agreements and customer instructions.

D. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Operate and secure the Services
• Remember preferences
• Improve functionality
• Analyze usage
• Measure performance
• Support marketing activities

You may control cookies through your browser settings, although disabling certain cookies may affect Service functionality.

We use information we collect to:

• Provide, maintain, and improve the Services
• Authenticate users
• Respond to inquiries and support requests
• Deliver requested products and services
• Process transactions
• Operate AI-powered communication features
• Generate call summaries and workflow automation
• Improve AI models and product performance using aggregated and de-identified information where appropriate
• Detect fraud, abuse, misuse, and security incidents
• Comply with legal obligations
• Communicate product updates, security notices, and administrative information
• Send operational notifications

We do not use Protected Health Information to train generalized AI models except as expressly permitted by applicable agreements and law.

Certain features of the Services use artificial intelligence and machine learning technologies to:

• Process communications
• Generate summaries
• Categorize requests
• Route calls
• Assist customer workflows
• Improve automation

AI-generated content may not always be accurate or complete and should not replace appropriate human review or professional judgment.

Where AI technologies are improved using customer data, we use commercially reasonable efforts to aggregate and de-identify information consistent with applicable agreements and law.

We do not sell your personal information.

We may disclose information only in the following circumstances.

A. Service Providers

We may share information with trusted vendors that help operate the Services, including providers of:

• Cloud infrastructure
• Data hosting
• Analytics
• Customer relationship management (CRM)
• Email delivery
• SMS delivery
• Customer support
• Security monitoring
• Voice infrastructure
• Artificial intelligence technologies
• Payment processing

These providers may process information only to perform services on our behalf.

B. Healthcare Customers

Where we process information on behalf of healthcare organizations, we do so solely under customer instructions and applicable contractual obligations, including Business Associate Agreements where applicable.

C. Legal Requirements

We may disclose information if necessary to:

• Comply with applicable law
• Respond to lawful legal requests
• Protect our rights
• Protect customer safety
• Investigate fraud
• Enforce our agreements

D. Business Transfers

If AcquisitionAI is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

If you use our mobile applications, we may request access to certain device features depending on functionality you choose to use, including:

• Microphone
• Camera
• Push notifications
• Local storage

These permissions are used solely to provide requested functionality.

You may manage permissions through your device settings.

We may send push notifications regarding:

• Service updates
• Operational alerts
• Security notices
• Account activity

You may disable push notifications through your device settings.

We implement reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, use, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain information only for as long as necessary to:

• Provide the Services
• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes
• Enforce agreements
• Maintain appropriate business records

Retention periods may vary depending on the type of information and applicable legal obligations.

Depending on applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal information
• Object to certain processing
• Withdraw consent where applicable
• Opt out of marketing communications

Marketing emails may be unsubscribed from using the link included in each email.

Privacy requests may be submitted using the contact information below.

Our Services may contain links to third-party websites or integrate with third-party services.

Their privacy practices are governed by their own privacy policies, and we encourage you to review those policies.

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

AcquisitionAI may send SMS messages to authorized healthcare personnel for operational purposes.

Information processed for SMS communications may include:

• Mobile phone numbers
• Message content
• Delivery status
• Timestamps

Recipients may opt out at any time by replying STOP.

Consent is not a condition of purchase.

We do not sell SMS-related personal information.

SMS information may be shared with messaging providers solely to deliver messages and operate the Services.

Information may be processed and stored in the United States or other countries where we or our service providers operate.

By using the Services, you acknowledge that your information may be transferred to jurisdictions with different data protection laws than your own.

We may update this Privacy Policy periodically.

When material changes are made, we will update the Effective Date and, where appropriate, provide additional notice.

Continued use of the Services after the updated Privacy Policy becomes effective constitutes acceptance of the revised Privacy Policy.

If you have questions about this Privacy Policy or wish to exercise applicable privacy rights, please contact:

AcquisitionAI, Inc.

Email: privacy@acquisitionai.com